Legal

Unless we say otherwise, we use the terms “The Museum of Bath Stone”, “museumofbathstone.org”, “we” and “us” on this website to refer to museumofbathstone.org throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”).

This page provides information about who we are and the legal terms and conditions that may apply to your use of cassyput.co.uk and any product you order from us.

To help you find the information you are looking for, we have divided these legal notices into 4 sections. These are:

INFORMATION ABOUT THE MUSEUM OF BATH STONE

This website is owned and operated by Combe Down Stone Legacy Trust. Registered in England No: 07918833. Charity No: 1148262  whose registered office is at:

54a Combe Road
Combe Down 
Bath
BA2 5HZ
United Kingdom

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our contact form.

WEBSITE TERMS OF USE

The Website Terms apply to your use of The Museum of Bath Stone website at www.museumofbathstone.org (the “Website”) and to any order you place on the Website.

We may make improvements and/or changes to the site. We may make changes to these Terms that are effective as soon as they are published and supersede any previous Terms.

The Website Terms apply regardless of how you access the Website, including any technologies or devices by which we make the Website available to you at home or on the move or in museum.

We recommend that you read these Website Terms carefully and  print and keep a copy for your future reference.

By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

OWNERSHIP OF RIGHTS

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to us.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require assigning any such rights to us and to waive any moral rights you acquire in or to the Website.

GUIDELINES FOR SOCIAL MEDIA & PRODUCT REVIEWS

Please read and understand the below before posting a review or any other user generated content on our Website or social media sites.

Ownership of Submissions

Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to us on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain our property once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social Networking Sites

These terms also govern any Submissions you make on any of our related third-party websites or pages such as our Facebook, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect our opinions or ideas or those of our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights

A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to us of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or contact other users of our site or to make Submissions on any of our related third-party websites or pages, you must comply with the content standards set out below and these terms. Any third-party advertising on our pages of third party social networking sites are not the responsibility of, or endorsed by us. All rights, including copyright on our pages are owned by or licensed to us. Any use of any of our social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without our permission. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.

Confidentiality

Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any of our related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

Rules for Submissions

You must be 18 years of age or older and registered to post a submission. Organisations with whom we have a relationship are not eligible to post a submission.

Please be polite and only write in English (or the applicable language for our Website on which you are posting a submission). If you require an immediate response from us or have a comment about our service, please contact us directly for a quicker response.

Submissions should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered as harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • spam or advertising
  • third party brand names or trade marks
  • HTML code, computer script or website URLs
  • availability, price or alternative ordering or delivery information
  • information about our suppliers or manufacturers

We in our absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which relate to seasonal products which are no longer in season.

Please let us know if you see any Submissions which do not comply with our rules.

Accuracy of content

To the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent our views, opinions, beliefs or values.

DAMAGE TO YOUR COMPUTER OR OTHER DEVICE

We use reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, we shall not be liable to any person for any loss or damage they suffer because of viruses or other malicious or harmful content that they access from or via the Website.

LINKS TO OTHER WEBSITES

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, we cannot accept any liability in respect of the use of these websites.

EXCLUSIONS OF LIABILITY

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or regarding these Website Terms or your use of the Website.

PASSWORD/ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account.

These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

OTHER LEGAL NOTICES

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

THIRD PARTY RIGHTS

Only you and us shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

ENTIRE AGREEMENT

These Website Terms set out the entire agreement between you and us and supersede all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

If any of these Website Terms are determined to be illegal, invalid or otherwise unenforceable because of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

Our failure or delay to exercise or enforce any right in these terms does not waive our right to enforce that right.

LAW, JURISDICTION AND LANGUAGE

Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

CHANGES TO THESE WEBSITE TERMS

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

We have recently updated our terms and conditions in accordance to the Consumer Rights Directive (CRD). Please click here for more details.

GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through the Website. These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which we make the Website available to You at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

  • opening an account and placing an order
  • acceptance of your order
  • payment
  • delivery and collection
  • changes to your order
  • your right to cancel
  • our goodwill refund policy
  • product and service description
  • online voucher codes
  • liability
  • assignment, waiver and third-party rights

OPENING AN ACCOUNT AND PLACING AN ORDER

To place an order, you can open an account with us which will require you to provide some compulsory personal information. Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and always. You can update or correct your details at any time by going to your account.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. We shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order. Please see our Privacy Policy to see how your personal information will be used and stored.

ACCEPTANCE OF YOUR ORDER

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. Prior to despatch of the product(s), cassyput.co.uk has the right to decline an order for any reason, including legal and regulatory reasons.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order, and we take payment and dispatch the products, until the last day of your right to cancel.

If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including because of breach of export controls or sanctions rules, cassyput.co.uk has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that cassyput.co.uk shall incur no liability in such circumstances.

PAYMENT

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer. We take payment immediately for all products.

All products ordered will remain the property of cassyput.co.uk until we have delivered the products to the address specified by. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Purchases are made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Our products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.

DELIVERY

Delivery charges and time scales vary depending on the products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or time scales. In particular:

  • delivery will be to the UK or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left by the courier to advise
  • whether your order has been left in a safe place e.g. with a neighbour, or returned to the depot.
  • all risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
  • we shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
  • in the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights
  • may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or
  • consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can and cannot be delivered to which destination.

DELAYS

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

CHANGES TO YOUR ORDER

Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).

YOUR RIGHT TO CANCEL

If you are contracting with us as a consumer online, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state (“CRD”), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. We will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.

Specified returns address:

The Museum of Bath Stone
54a Combe Road
Combe Down
Bath
BA2 5HZ
United Kingdom

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

  • applicability of cancellation rights: legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services or, any products with a seal where the seal is broken.
  • damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the
  • details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt: you must inform us (by post, phone or email only) within a reasonable period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied
  • damage while returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
  • other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging or in the case of oversized items, collection arrangements made, promptly at your cost (currently a charge of £50) which will be notified to you at the time of cancellation.

This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

OUR GOODWILL REFUND POLICY

Our “goodwill” refund policy does not affect your legal rights under the CRD or other legislation.

Our “goodwill” refund or exchange policy (where there is no legal right to a refund or exchange under the CRD or otherwise) is offered when goods are returned in a resalable condition with a receipt or parcel summary document within 21 days of purchase.

The following items are excluded from our “goodwill” returns policy:

  • any products with a seal, where the seal is broken. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).

Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.

If you’d like to speak to us in relation to your items, please contact us.

RETURNS & EXCHANGES

Regardless of country and providing an item you’ve received is not faulty or has been sent in error, you will always be responsible for the cost of returning it back to us (for example if you chose to return it back to us within your cooling off period).

When you return an item to us, make sure you obtain a proof of postage receipt when returning your item.

Make sure you remember to include your returns form with your item and you’ll be sent an e-mail confirming the status of your return as soon as possible. Returns can take up to five days to reach us and will then be processed within 48 hours.

PRODUCT AND SERVICE DESCRIPTIONS

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website
  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (except for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise
  • packaging may vary from that shown on the Website
  • the weights, dimensions and capacities shown on the Website are approximate only
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery
  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value

LEGAL COMPLIANCE

You agree that you will not use, sell or supply any product(s) purchased from us in an unlawful manner and will comply with all export controls and sanctions rules.

ONLINE VOUCHER CODES

Online voucher codes:

  • cannot be exchanged for cash.
  • can only be redeemed online 
  • may have a minimum spend to qualify.
  • have an expiry date. Please check this before placing your order. Promotional discounts will be applied to all items; any items returned will be refunded minus discount

OTHER SERVICES

We may partner with certain trusted third parties to make available certain additional services and third-party products and services to you. Each third party has its own terms and conditions and privacy policy. We may also place links on this Website to other websites. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, cassyput.co.uk cannot accept any liability in respect of the use of these websites.

LIABILITY

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or mis-described goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe. We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

ASSIGNMENT, WAIVER AND THIRD PARTY RIGHTS

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY & COOKIE POLICY

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website. Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.

PRIVACY POLICY

We are committed to protecting your privacy when you use our services. In this privacy statement we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

SECURITY

We place great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use a secure server (SSL) to encrypt potentially sensitive information you input before you send it to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

YOUR ACCEPTANCE OF THESE PRIVACY STATEMENT TERMS

By using any of the website or our services, you unconditionally agree to be bound to this privacy policy.

DATA WE COLLECT AND HOW WE USE IT

We collect and processes information about you to:

  • identify you each time you visit our website
  • process orders or applications submitted by you
  • improve our services and website
  • customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches
  • carry out research on the demographics, interest and behaviour of all our customers and
  • send you information we think you may find useful, including information about products

You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number.

LOG FILES/IP ADDRESSES

When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identify information.

NON-PERSONAL INFORMATION

We may automatically collect non-personal information about you such as the type of internet browser you use, mobile device or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist in providing an effective service in our website. We may from time to time supply the owners or operators of third party sites, from which it possible to link to our website, with information relating to the number of users linking to our website from the third-party website. You cannot be identified from this information.

USE OF COOKIES

The law states that we can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission to do so.

We do use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the site is used so that we can keep improving it for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to so do.

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of our website if you do so. Cookies are specific to the server that created them and cannot be accessed by other users, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Your Credit/Debit card information is not stored in cookies.

We use cookies for the following to:

  • identify who you are
  • give stored account details, plus your recent order history and wish list
  • gather web stats on our audience size and patterns
  • ensure that you are not asked to register twice
  • track the progress and number of entries in some of our promotions and contests

We use Google Analytics, a popular web analytics service provided by Google Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

We also track user data for the use of Google Analytics features such as:

  • remarketing
  • network impression reporting
  • demographics and interest reporting
  • integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers

If you have Adobe Flash installed on your computer (most computers do) and you use an audio or video player, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash cookie. This helps us to analyse the popularity of media files. We can count the total number of times each file is played; how many people watch videos right to the end and how many people give up half way through. Adobe’s website offers tools to control Flash cookies on your computer.

Some third-party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook Pinterest, Scoop.it and others and relate to the ability of users to share content on this site, as indicated by these icons.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders to find our cookie and the Google Analytics cookie if you wish to delete them.

More information about cookies, including how to block them or delete them, can be found at AboutCookies.org.

LOGGING ON SOCIAL NETWORKS

If you decide to register with a social media account, as a first step, you will be directly forwarded to the respective social network website, where you have to login or register.

Important: We are not able to collect your log in data.

Connecting to social networks

As a second step, your account will be connected to the social network by an application on our website.

To register, our site needs the same email address you stored with your social network account, so that we can contact you and create an account regardless of your social network.

If you ever disconnect the connection between application and your profile, you will still be able to use your profile. In this case you can apply for a new password by using the function “forgot my password”.

If you agree to the usage of your data stored in the social media network to use our site, please establish the connection on the social network. Then you will be forwarded back to our registration.

Now our site adopts the data of the respective social network and creates an account for you.

Additional Information

After completing this form of registration, we save the information which social network you used to log in. This information is saved in form of a key. We will never save your access data regarding the respective social network.

Should you change your data, which have been transmitted to us via the account you registered, these modifications must be made on our site too. We don’t receive automatically updated data.

Disconnect connection

Should you decide to use the platform independently of a social network, you can disconnect the account with the social network. We then are no longer entitled to use data from your profile. Therefore, you must request your own password via the function “forgot my password”. If you like us to delete your data from the respective social network from your profile, you must delete your whole profile.

OTHER WIDGETS

We use other web widgets on this site.

Facebook Social Graph is the largest social network dataset in the world, and it contains the largest number of defined relationships between the largest number of people among all websites since it is the most widely used social networking service in the world and is Facebook’s way of mapping all the data we give the platform together. The use of Facebook Social Graph protocol gives us the ability to control how content appears on Facebook when a user share’s or likes an article or other content on our site.

Gravatar is an image that follows you from site to site appearing beside your name when you do things like comment or post on a blog. This website uses for the display of pictures or avatars in the commentaries. Gravatar, is operated by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110-4929, USA. The email address in the commentaries will be transferred to Gravatar, to eventually display a picture which is linked to this email address. The email address will be transmitted encrypted to the servers of Gravatar; the pictures will be delivered to our website and will be integrated on the commentaries of our website. By displaying the pictures, Gravatar can collect your IP address. Further information on the exaltation and usage of data through Gravatar and by Automattic can be found at their Privacy Policy. If you do not want a picture which is linked to your email address be linked in the commentaries, you should use an email address, which is not stored by Gravatar.

USE OF GOOGLE MAPS API

This website uses Google Maps on some pages to display interactive maps. Google Maps is a map service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. By using Google Maps, information about the use of this website can be transferred to Google in the USA, including your IP address and the (starting) address you entered in the route planner.

If you visit a web page of our website that includes Google Maps, your browser directly connects to Google servers. The map will be transmitted from Google directly to your browser and then integrated into the website. We have no influence of the scope of data collected by Google in this way.

If you do not want Google to collect, process or use data about you from our website, you can deactivate JavaScript in your browser settings, however you will not be able to use the map function.

To learn more about how Google’s data collection, its further processing and the use of data, as well as your rights and your possibilities to configure your computer settings to secure your privacy, please visit Google privacy policies for your geographic area.

INFORMATION SHARING

We may disclose personal information if required to do so by law if it is necessary to protect and defend the rights, property or personal safety of our website visitors and customers. Our Website contains links to the site of third parties. When you visit these sites, we suggest that you read their Privacy Policies. We are not responsible for the privacy policies or content of such sites.

INFORMATION ABOUT PRODUCTS AND SERVICES

It is very important to us that we provide you with the highest level of service. To help us do this, from time to time we may send you details of products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please unsubscribe.

INFORMATION STORAGE

Information which you submit is stored on our secure server. This is necessary to process the information and send you any information you have requested. Information submitted by you may be transferred by us to our offices computers. We DO NOT store any card details on the website.